Contact
Questions about SEV or about an item? Let us know your question and we will help you as quickly possible!
Most frequently asked questions:
How do I contact customer service?
You can reach our customer service team via our social media channels or by whatsapp. We are available Monday through Saturday 10 AM to 19 PM.
How do I know is the item is my size?
almost all our items are a one size item, you can find the maximum advice size in the description of every item. Still not sure about the size? Feel free to send us a message with the item in question and we will measure the product.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via e-mail. You can use this number to track your order on the carrier's website.
What is your return policy?
We accept returns of unworn, unwashed items with the tags attached within 14 days of purchase. the return cost are 100% for the customer.